Refund policy

Returns & Refunds Policy

We want you to love your Nuvo gear. If something isn’t right, here’s how we’ll help.

1. Faulty, damaged or wrong items
If your item arrives damaged, has a printing defect, or isn’t what you ordered, contact us within 30 days of delivery at hello@wearnuvo.com. Include your order number and a photo of the problem.

We’ll send you a free replacement or a full refund, whichever you prefer. You won’t need to send the item back unless we ask you to. This does not affect your legal rights under consumer law.

2. Changed your mind? (14-day right of withdrawal)
You can cancel your order and return unworn items within 14 days of receiving them, without giving a reason.

To return an item:

  1. Email us at hello@wearnuvo.com within 14 days of delivery with your order number and the items you want to return. You can use the model withdrawal form below, but you don’t have to.
  2. We’ll reply with the return address and instructions.
  3. Send the items back within 14 days of telling us.

Conditions:

  • Items must be unworn, unwashed and in the condition you received them.
  • You pay for return shipping, unless the item is faulty or wrong. We recommend a tracked service.
  • We may reduce your refund if an item has been worn or handled more than needed to check it, just as you would in a shop.

3. Your refund
We’ll refund the price of the item and the original standard shipping cost within 14 days of receiving your withdrawal. We may wait to refund you until we receive the items back, or until you show us proof that you’ve sent them.

Refunds go to your original payment method. Your bank may take a few extra days to show it.

If you chose a more expensive shipping option than standard, we only refund the cost of standard shipping.

4. Wrong size?
Because every item is printed just for you, we can’t swap sizes directly. Return the item under section 2, then place a new order in the right size. Check our size guide on each product page before ordering.

5. Cancelling before shipping
If you want to cancel an order, contact us within 12 hours of ordering. Once production has started, we can’t cancel, but you can still return the item under section 2.

I hereby give notice that I withdraw from my contract for the sale of the following goods:

  • Ordered on / received on:
  • Order number:
  • Name:
  • Address:
  • Date:

Questions?
Email us at hello@wearnuvo.com and we’ll reply within 1–2 business days.